RETURN AND EXCHANGE POLICY Last Updated: 27 September, 2023 

Thank you for shopping with 13 NorthPlaza 

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Return and Exchange Policy. 

The following terms are applicable for any products that you purchased with us. 

INTERPRETATION AND DEFINITIONS 

Interpretation 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

Definitions 

For the purposes of this Return and Exchange Policy: 

Individual (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to 13 NorthPlaza Located at Fitts Village, St. James, Barbados. 

Goods refer to the items offered for sale on the Service. 

Orders mean a request by You to purchase Goods from Us. 

Service refers to the Website. 

Website refers to the Site, accessible from https://13northplaza.com/ 

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

GENERAL RETURN POLICY 

You are entitled to cancel Your unfulfilled Order within 48 hours without giving any reason for doing so. 

The deadline for Returns is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the purchaser, takes possession of the product delivered. 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: 

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Product that are bought from any Physical Stores or 13North vendors can not be returned. Only Items bought online via 13NorthPlaza are eligible for return and will be processed if conditions are met. 

PLEASE NOTE THAT GOODS BOUGHT FROM 13 NORTHPLAZA CAN BE RETURNED ONLY UNDER THE FOLLOWING CONDITIONS 

  1. THE ITEM OR ITEMS ARE CONSIDERED TO BE DEFECTIVE
  2. THE ITEM OR ITEMS ARE CONSIDERED TO BE NOT OF SALEABLE QUALITY
  3. THE ITEM OR ITEMS ARE CONSIDERED TO BE DAMAGED WHEN DELIVERED
  4. THE ITEM OR ITEMS ARE NOT FUNCTIONING THE WAY IT WAS INTENDED.

IF ONE OR ALL OF THOSE CONDITIONS ARE MET 13 NORTH PLAZA WILL EITHER REFUND OR REPLACE THE ITEM AT THE CUSTOMER’S Request. 

SHIPPING INSTRUCTIONS 

You are always required to send the items back by following the shipping instructions below: 

  1. Complete the return items form here. 
  2. Place items in original packaging. 
  3. Place Return Item document (sent upon return approval by 13North’s Support Staff) with return item number on outer packaging. Item will be collected by 13North Collections Team Member.

REFUND POLICY 

In order to be eligible for a refund, you must return the product within 7 days of your purchase. If the product has been damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund. 

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging 
  • Product was not used, damaged or soiled 
  • Product must include original tags (if applicable) 
  • Product must have the receipt or proof of purchase i.e. order number and payment transaction number

The following Goods cannot be returned: 

  • The supply of Goods made to Your specifications or clearly personalized. · The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. 

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. 

After we receive your product, it will be will inspected and your refund will be processed. The money will be refunded to the Original Payment Method you used during the purchase. 

RETURNED GOODS COLLECTION 

A 13NorthPlaza representative will collect your returned Goods. You will be asked to sign an official document stating that you are returning the Goods in the condition in which you received them. 

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

HOW TO INITIATE A RETURN 

If you have a request for Return, Refund or Exchange or if you need further clarification, Please do not hesitate to contact us at: 

Email Address: returns@13northplaza.com 

Click here to complete our Return Form 

You will be updated regarding your Return Status through your EMAIL and PHONE, provided that all contact information has been forwarded to us.