FOR YOUR INFORMATION

FREQUENTLY ASKED QUESTIONS

Is 13North Plaza a Barbadian website?

Yes, 13North Plaza is a totally Barbadian website. The site is fully owned by Barbadians and is created and managed by local website designers. 

Is 13North Plaza a drop shipping website?

No, all sales items on 13North are warehoused locally and are delivered to you within 48 hours of your order.  

Will I receive the same product that I see in the picture?

Yes, our promise to you is that you recieve the items you order as they appear in our images and that they meet or exceed your expectations.

Where can I view my sales receipt?

To view your sales/ order reciept, check the email address which you used to sign up with us.

How can I return an item?

To return an item, please carefully read our return policy and follow the instructions given.

Will you restock items indicated as “out of stock?”

Our vendors often times try to restock their more popular items but 13NorthPlaza can make no promises that all out of stock items will always be restocked.

Where can I ship my order?

Your item must be shipped to a residence or business in Barbados, where it must be signed for before being handed off by our courier.

Is it safe to use my credit card on 13 North Plaza?
Absolutely, our online payments are facilitated by Fygaro a trusted eCommerce generator of online transactions by many local banks in Barbados e.g. First Caribbean International Bank FCIBC.
Card processing is done via PAYPAL, an internationally known and trusted card processor. PayPal charges a 4.50% currency conversion fee on all transactions. This fee is automatically charged by PayPal.
For further details about this charge please read the Consumer Fees menu at PAYPAL.

What is Fygaro?

Fygaro is an all-in-one online software platform that provides many of the tools needed to run a business.

Click here to Visit the Fygaro website for more about this solution. Fygaro is trusted by all of the commercial banks in Barbados.